Outstanding rating again for Reablement Service

A council service that supports and works together with a range of adults in Poole to live their lives independently at home has been rated ‘OUTSTANDING” in all 5 key lines of enquiries: Safe, Effective, Caring, Responsive and Well-led by the National Care watchdog.

The Care Quality Commission (CQC) described in their report that they had received outstanding feedback about Borough of Poole’s START service;

“Without exception, people, their relatives and health and social care professionals told us they were extremely happy with the care and support provided by START.

People were placed at the heart of the service. Each person had a small team who they knew well.

“Staff were caring, compassionate and creative in overcoming obstacles and findings opportunities to go' the extra mile' in order to promote people's independence and wellbeing. People told us they valued their relationships with staff and they were treated with dignity and respect.”

Short Term Assessment, Reablement and Telecare (START) provide Reablement support to a wide range of people in their home following either a hospital admission, or a change to the person's ability or independence. The service supports people in regaining lost skills, learning new ones, and generally increasing their ability and independence.

In their inspection report, the CQC stated; “The service had a strong sense of social responsibility; they played an active role in the community and out of office hours they were able to respond to and support people in crisis. They also worked with the local authority to sign post people to services that reduced social isolation.”

Read the full report

The inspection, which took place on 30, 31 May and 1 June 2018, saw inspectors meet with people using the Reablement service to learn about their personal experiences. The Quality Care Commission also spoke with relatives and staff and received written feedback from 15 health and social care professionals.

Cllr Karen Rampton, Cabinet Portfolio Holder for Health and Social Care, Borough of Poole, said: “I want to congratulate Poole’s START team for achieving the highest possible outcome from the recent Care Quality Commission report for the second time.

“Providing outstanding care and support to our residents is a priority for Borough of Poole, and it is the hard work, dedication and passion from every member of the team that ensures we continually deliver this.

“START provides much required assistance and support to some of our most vulnerable residents and is an invaluable service for the people of Poole.” 

START is provided by Borough of Poole’s Adult Social Care Service and is free of charge to those who require it.

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