Step 1 (provisional stage)
The provisional grant application starts with a visit from an occupational therapist (OT) from either adult social care services or the child health and disability team (CHAD).
They will carry out an assessment of the disabled person's needs.
If they propose to support you in an application for a disabled facilities grant, they will make a referral to us. This will give us some preliminary information about you.
You will be given a grant information pack.
If you are on an income-related benefit then go directly onto step 3.
Step 2 (provisional stage)
If you are not on an income-related benefit, a member of the private sector housing team will contact you.
They will ask about your income and savings in order to carry out a financial assessment.
This will determine whether or not you have to make a contribution towards the adaptation.
We will then write to you, advising of any provisional financial contribution you will have to make.
Step 3 (provisional stage)
If you decide to continue with your application after reading the grant conditions and being notified of any financial contribution, your OT will forward details of the work they consider important to us.
Our technical officer will then arrange to visit your home with your OT to determine which of the proposed works are eligible for grant aid.
We will normally write to you to arrange a suitable visit date and time.
Following the visit, the technical officer will make a schedule of grant eligible works. This will normally be delivered by our adaptations officer along with a formal grant application form.
If you wish, our adaptations officer will help you complete the application form and associated paperwork. They can also arrange appointments with builders chosen from our advisory list of contractors to estimate for the works.
You are under no obligation to use a contractor from the advisory list and you can arrange for quotes from your own contractors if you prefer.
On receipt of your completed application and builders' estimates, we will be able to process your application and issue you with a grant approval or refusal.
Confirmation of your grant approval will also be sent to your OT and the successful contractor.
Once you have received your grant approval, you should contact your builder or architect to arrange a start date for the works.
You should tell us the start date when known.
Once work has started, your OT will visit to ensure that all the recommended fittings are positioned correctly to suit your needs. If required the adaptations officer will also visit you during the works.
When the adaptation has been completed and you are happy with the works, you should tell us
A member of the private sector team will visit you, usually with your OT, to decide whether the works have been completed to a satisfactory standard and that the adaptation meets your needs.
You will be asked, along with your OT, to sign the satisfaction/payment authorisation sheet to confirm you are happy with the works and that you would like us to pay your contractor directly.
Normally the invoice and electrical certificate will be sent straight to us by your contractor.
We will send a copy of the electrical certificate to building consultancy and once this is registered, they will send you a completion certificate.
We'll arrange payment to the contractor and you will be notified when this payment has been made. The original invoice and certificates will be sent to you for your records.
Any conditions applicable to your grant will be noted or registered with local land charges.
Page last updated: 13 September 2019