Request a housing needs assessment

Coronavirus (COVID-19): change to service

On advice from the government regarding the coronavirus (COVID-19), we have changed the way we are delivering our services. Housing services can still be accessed, but we will not be providing face to face contact.

See further information about changes to services.

If you are having trouble with your housing situation, including being at risk of homelessness, you should request a housing needs assessment.

A housing needs assessment is a face to face appointment at Poole's Civic Centre, where you can get help and advice from one of our advisors.

Use this service to:

  • tell us if you are expecting to be homeless in the next 56 days or have been served notice
  • request an appointment for a housing needs assessment

Do not use this service to:


Completing this form takes 3 or 4 minutes.

You will need to tell us:

  • your personal details
  • whether you have any dependant children
  • whether you, or your partner are pregnant
  • the details of your housing circumstances

The Homelessness Reduction Act (Non-Cooperation Procedure)

From 3 April 2018, the Homelessness Reduction Act 2017 came into force. The act puts a legal duty on councils to offer more support to a wider range of people who are homeless or threatened with homelessness - and to intervene earlier.

As part of that duty, we will work collaboratively with the applicant to produce a Personalised Housing Plan (PHP). The PHP will contain the reasonable steps that both we and the applicant should take to prevent or relieve homelessness. Applicants are expected to cooperate with us to carry out reasonable steps identified on PHP.

Failure to cooperate with the reasonable steps may result in us discharging our duty towards an applicant.

Councils are required to publish their Non-Cooperation Procedure.

Page last updated: 27 March 2020
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