How we manage and maintain our trees

We manage and maintain the trees we own. If you experience or notice a problem with a tree we own, please report the tree issue to us.

We will remove:

• dead, dying and dangerous trees
  
• damaged and dangerous limbs
  
• limbs which are obscuring highway signs, traffic lights or lamps

We will not remove:

• trees causing leaves to drop in your gutters, or on your drive or garden
• branches overhanging drive or garden
• trees blocking sunlight
• trees blocking satellite dishes, solar panels or TV aerials
• limbs interfering with telephone lines. You must contact the service provider
• trees close to but not touching a property
• trees or branches that are impacting railway lines, instead contact Network Rail: telephone  03457 114 141
  
• trees or branches that are impacting electricity cables, instead contact SSE: telephone  0800 052 0400 

Poole Housing Partnership (PHP) residents

If you are a PHP resident reporting a tree on PHP land telephone 0800 6523900or email repairs.php@poole.gov.uk.

In an emergency outside office hours telephone 0800 506050.

Vegetation damage to a property

All claims for compensation to Bournemouth, Christchurch and Poole Council must be done so in writing either via post or email to:

Insurance Team
Bournemouth, Christchurch and Poole Council
Town Hall
Bourne Avenue
Bournemouth
BH2 6DY

Email: insurance@bcpcouncil.gov.uk

The letter/email must contain:

• full name and postal address
• the exact date and approximate time of the incident
• the exact location of the incident (including the postcode)
• circumstances of the incident
• full details of the loss suffered (if this involves a vehicle, please include the make, colour and registration number)