Problems paying your Council Tax

1. Overview

Temporary changes due to Coronavirus COVID-19

During these difficult times we want to support you where we can. The Coronavirus (COVID-19)is having an impact on all our lives and we understand that you might have difficulty in meeting your Council Tax payments.

Our recovery processes for non-payment have been significantly reduced to allow individuals and businesses to:

  • claim any support or grants available
  • withhold or reduce payments whilst Hardship funds and reliefs are applied to accounts.

We will not be removing your right to pay by instalments, issuing Summonses or any further action at this current time.

If you are worried about making your payments please contact us.

See further information about  changes to services

If you're having problems paying your Council Tax, call us on 0345 034 4569and we'll try to help or put you in touch with someone who can. You may be eligible for  Council Tax Support.

Our phone lines are open from 9am to 5pm Monday to Thursday and 9am to 4.30pm on a Friday.

Or you can email us at and quote your Council Tax reference number.

Page last updated: 24 March 2021
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