Provider Failure policy

Local authorities have a temporary duty under Section 48 of the Care Act to meet the needs of individuals affected by provider failure. 

This policy outlines where we have a duty to meet individual’s needs and also where it has powers to meet individual’s needs where a duty does not arise. It is intended that this will go some way to allaying fears where a service someone relies on ceases to operate.

The above is a Borough of Poole document from pre 1 April 2019 (unless otherwise stated). It has been adopted by BCP Council and will, in time, be replaced by a BCP Council document.

This document applies to service users from the Poole locality and to staff carrying out functions that relate to these individuals. Minor changes may have been made to ensure contact information and website links are correct and relevant from 1 April 2019.

All policies will now be reviewed as part of a planned schedule, following the Borough’s transition to BCP Council on 1 April 2019.

Contact us


Tel: 01202 261098


Adult Social Care – Services
Borough of Poole
Civic Centre Annexe
Park Road
BH15 2RT

Page last updated: 21 May 2019
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