Buy with confidence

Approved Trader Scheme

We operate the Buy With Confidence Trading Standards Approved Trader Scheme to help combat rogue traders. The scheme supports legitimate local businesses and helps promote the highest standards of trading in Poole.

For consumers

Are you looking for a reliable trader you can trust? You can search the Buy With Confidence (BWC) website to find details of local traders who we are confident will trade in a legal, honest and fair way.

Once a business becomes a member of the BWC scheme they are closely monitored by us to make sure their high standards of customer care and compliance are not slipping. 

We ask customers to give feedback on the work carried out, and we are in contact with the scheme members regularly.

Whilst we cannot guarantee the quality of the goods or service provided (sometimes even the best tradesmen/women have problems with their work), should any work give rise to a complaint, problems should be dealt with quickly and fairly.

If the customer cannot resolve the issue directly with the trader, and a solution to the problem cannot be found, then we will help try to find a way forward that will be acceptable to both parties.

For businesses

Businesses who become members of the scheme must operate their business in a legal, honest and fair way.

We visit all Buy With Confidence (BWC) applicants to make sure the business is complying with both the spirit and letter of the relevant trading standards laws.

We also look at the business's complaint history, financial security and take up references from previous customers.

Businesses also have to follow our Code of Practice and commit to sorting out any problems raised quickly, fairly and properly.

We think BWC is a lot more rigorous than other trader schemes around hence businesses get to advertise as being Trading Standards Approved.

Further details

Page last updated: 15 April 2019
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