How the service works

The garden waste service is an opt-in chargeable service available to all Poole residents. The service runs from February until December per calendar year.

Please register on the Services in Bournemouth website if you live in Bournemouth and on the Services in Christchurch website if you live in Christchurch.

Garden waste can also be taken to any Household Waste Recycling Centre in the BCP Council area.

Getting your green bin and sticker

If you register between 1 November 2019 and 8 January 2020 and are new to the garden waste collection service, we will deliver your bin in time for the start of service in February 2020.

For new and existing customers who apply on or before 8 January 2020, we will send you an information pack containing a bin sticker and a collection calendar in January 2020. 

If you apply after 8 January 2020, we'll try our best to get you ready for the service as soon as possible, however we cannot guarantee that it will be before the start of the service on 10 February 2020.

Please make sure you place your 2020 collection sticker on your bin so that we know to empty it.

Garden waste collections start date

The 2020 service starts week commencing 10 February 2020 and the last collection will be on week ending 11 December 2020.

Please make sure you always put the bin out by 6am on your collection day. We will empty your bin fortnightly on the same day. We often make collections in the evening and may continue until 11pm.

What can and cannot go in your green bin

The following can go in your green bin:

  • grass cuttings
  • hedge and shrub clippings
  • plants and weeds
  • leaves
  • twigs
  • branches and bark
  • cut flowers
  • pot plant compost

The following cannot go in your green bin:

  • cardboard
  • any type of plastic
  • bin liners 
  • plastic bags 
  • plant pots 
  • food or kitchen waste 
  • soil, turf, ash or garden chemicals
  • invasive species such as Japanese Knotweed or Himalayan Balsam
  • stones or rubble 
  • DIY rubbish, timber or sawdust 
  • animal waste or bedding 
  • metal or glass

Green bin size

The bins are 240 litres, with approximate dimensions of 1063mm high, 720mm wide and 560mm deep.

Additional green bins

If you have already registered and would like to have an additional bin(s), please call us on 01202 261700 to request this.

Missing or damaged bin

If your bin is missing or badly damaged, please call us on 01202 261700 to ask for a replacement. If it's missing, please check that the bin is not nearby or at a neighbour's house.

Assisted collections

If you cannot put your bin out for collection due to being disabled or physically unable, you can ask us for an assisted collection. You should only ask if there is no one else at the property who can help. Please call us on 01202 261700 to ask for this service.

Paying for multiple properties

If you would like to pay for multiple properties, for example, as a landlord or on behalf of other people as well as yourself, please call us on 01202 261700 to request this.

Page last updated: 04 November 2019
Help us improve
This is just for feedback on our website, not comments or questions about our services. Feedback on services will not be passed on. To tell us anything else, contact us.

Please don't include any personal or financial information.