How the service works

The garden waste service is an opt-in chargeable service available to all Poole residents. The service runs from February until December per calendar year. 

Please register on the  Services in Bournemouth website if you live in Bournemouth and on the Services in Christchurch website if you live in Christchurch.

Garden waste can also be taken to any Household Waste Recycling Centre in the BCP Council area.

Getting your green bin and sticker

If you register between 1 October 2020 and 18 December 2020 and are new to the garden waste collection service, we will deliver your bin in time for the official start of service in February 2021.

For new and existing customers who apply on or before 18 December 2020, we will send you an information pack containing a bin sticker and a collection calendar in January 2021. 

If you apply after 18 December 2020, we'll try our best to get you ready for the service as soon as possible, however we cannot guarantee that it will be before the official start of the 2021 service on 15 February 2021.

Please make sure you place your 2021 collection sticker on your bin so that we know to empty it.

Garden waste collections start date

The 2020 service was temporarily suspended for two collections due to Covid-19. To make up for these collections, we’ll be providing a catch-up service from 18 January to 12 February 2021. 

During these four weeks, if you subscribed to the 2020 service please present your bins with your 2020 payment sticker clearly visible to receive these two collections. 

The 2021 service officially starts week commencing 15 February 2021, garden was bins must display the 2021 service sticker from this date onwards to ensure your bin is emptied. The last collection will be on week ending 17 December 2021. 

Please make sure you always put the bin out by 6am on your collection day. We will empty your bin fortnightly on the same day. We often make collections in the evening and may continue until 11pm.

What can and cannot go in your green bin

The following can go in your green bin:

  • grass cuttings
  • hedge and shrub clippings
  • plants and weeds
  • leaves
  • twigs
  • branches and bark
  • cut flowers
  • houseplants

The following cannot go in your green bin:

  • soil, turf, ash or garden chemicals
  • any type of plastic (bags, liners or pots)
  • food or kitchen waste 
  • invasive weeds (for example, Japanese Knotweed)
  • Stones, rubble, gravel or sand 
  • DIY rubbish or sawdust 
  • animal waste or bedding 
  • logs, large branches or wood

Green bin size

The bins are 240 litres, with approximate dimensions of 1063mm high, 720mm wide and 560mm deep.

Additional green bins

If you have already registered and would like to have an additional bin(s), please call us on 01202 261700 to request this.

Missing or damaged bin

If your bin is missing or badly damaged, please call us on 01202 261700 to ask for a replacement. A charge will be made for the bin replacement unless the bin(s) is lost during collection or damaged through the collection process.

If it's missing, please check that the bin is not nearby or at a neighbour's house.

Assisted collections

If you cannot put your bin out for collection due to being disabled or physically unable, you can ask us for an assisted collection. You should only ask if there is no one else at the property who can help. Please call us on  01202 261700 to ask for this service.

Paying for multiple properties

If you would like to pay for multiple properties, for example, as a landlord or on behalf of other people as well as yourself, please call us on  01202 261700 to request this.

Page last updated: 30 September 2020
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