Coronavirus (COVID-19): change to service
On advice from the government regarding the coronavirus (COVID-19), we are able to offer some extra assistance to those who most need it.
See further information about changes to services.
If you are likely to suffer hardship because your Housing Benefit is restricted or if you are in receipt of Universal Credit and your housing element is restricted, then you can apply for a Discretionary Housing Payment (DHP).
The DHP fund is a cash limited budget. If you make an application for a DHP and it meets the criteria, your claim will be considered on its merits and all customers will be treated equally and fairly. We cannot exceed the budget and therefore may not be able to help in every case.
The DHP scheme is designed to give financial support in the short-term to give you time to sort out your financial or housing circumstances, particularly if you are trying to find alternative affordable accommodation. It is not intended to be a long-term solution to replace entitlement restrictions set out within the Housing Benefit legislation (or Universal Credit).
Where there are exceptional circumstances, we may consider giving a longer award, for example to someone who lives in significantly adapted accommodation in the social rented sector and is subject to a reduction for under-occupancy.
For further information you can read the DHP policy 2020.
Page last updated: 17 April 2020